Refund & Cancellation Policy

Weinbyte sells two kinds of paid work, and the terms differ between them:

• Custom software engineering services — scoped project work, retainers and support agreements, quoted individually and invoiced under a signed proposal or Statement of Work.
• Product subscriptions — recurring access to software we operate ourselves, billed per billing period.

All online payments are processed in Sri Lankan Rupees (LKR) through PayHere, our payment gateway. Weinbyte does not store your card details at any point.

These are refunded in full, without question, whenever they occur:

• Duplicate payments. You were charged more than once for the same invoice or the same billing period.
• Incorrect amount charged. You were charged an amount other than the one invoiced and agreed.
• Charges after cancellation. You were billed for a period beginning after we received your cancellation.
• Unfulfilled transactions. Your payment was taken but the service was never activated and we are unable to activate it.
• Cancellation before work begins. You cancel an engagement in writing before we have started work — any advance or deposit is returned in full.

Services are delivered against an agreed scope and schedule. Because engineering time cannot be returned once it has been worked, refunds after work starts are assessed against what has actually been delivered.

• Cancelling mid-engagement. We invoice for the work completed up to the cancellation date, plus any non-recoverable third-party costs already committed on your behalf. Anything you have paid above that amount is refunded to you.
• Milestones. A milestone that has been delivered and accepted is not refundable. A milestone that has been paid for but not started is refunded in full.
• Retainers and support plans. Cancel with 14 days' written notice. The current period runs to its end and is not refunded; you are not billed after that.
• Work outside the agreed scope. Work you instructed and we completed as instructed is not refundable on the basis that you later decided you did not want it.

If a deliverable does not meet the scope agreed in your proposal or Statement of Work, tell us within 14 days of delivery. We will correct it at no additional charge. If after a reasonable opportunity we cannot bring the deliverable to the agreed scope, we refund the amount you paid for that deliverable.

• Subscriptions are billed in advance for each billing period, and renew automatically until cancelled.
• You can cancel at any time from your account or by contacting us. Cancelling stops all future billing.
• Your access continues until the end of the period you have already paid for.
• A billing period already under way is not normally refunded, because the service was available to you throughout it.
• If a fault on our side made the service substantially unusable for a sustained part of a billing period, we refund or credit that period on a pro-rata basis — your choice.

• Work already delivered and accepted under an agreed scope.
• Third-party costs already incurred and non-recoverable on your behalf — cloud hosting consumed, paid API usage, software licences, domain registrations, app store and developer account fees.
• A change of mind or a change in your own requirements, where the work was delivered as agreed.
• Requests made after the timeframes set out in this policy.

Email info@weinbyte.com with:

• The payment date and amount.
• The order, invoice or payment reference.
• The email address or account the payment was made under.
• A short description of why you are requesting the refund.

We acknowledge every request within 2 business days and give you a decision within 7 business days. If we decline, we tell you why and point to the clause we relied on.

Once approved, we submit the refund to PayHere within 3 business days of approving it. From there the timing is in your bank's hands:

• Credit and debit cards — typically 7–14 business days to appear on your statement, depending on your issuing bank.
• Bank transfers and wallets — typically 3–7 business days.

Refunds are issued in Sri Lankan Rupees (LKR). If your card is billed in another currency, your bank's exchange rate on the refund date applies, so the amount you receive may differ slightly from what you paid. That difference is set by your bank, not by us.

If we cancel an engagement or discontinue a product, we refund every amount you have paid for work not yet delivered and for any subscription period not yet served, to the original payment method, without you having to ask.

If something looks wrong on your statement, please contact us before raising a chargeback with your bank — a direct refund is almost always faster. We will work with you and with PayHere to resolve any disputed transaction.

Palansooriya Group
Email: info@weinbyte.com
Phone: +94 74 061 8871